Terms of trade

Terms and Conditions at Dojo Dolls

 

General Information 

Dojo Dolls, Bogtrykkervej 29, 2400 Copenhagen, Denmark 

Phone: +45 4128 4819 

Email: Info@dojodolls.com 

 

US orders are shipped from within the US, and EU orders are shipped from an EU-based warehouse to avoid import duties and additional fees. For all other countries, we ship from the closest warehouse (EU or US). Please check your local import and VAT regulations before ordering, as we do not refund orders that are refused due to unpaid customs or import fees. To be eligible for a refund, the order must be received and returned using a return label provided by us.

 

Payment 

Dojo Dolls accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal. The payment will not be deducted from your account until the item is dispatched.

Price errors and sold out/discontinued items are subject to reservation.

 

Delivery 

Dojo Dolls strives to dispatch orders made before 5 pm the same day; orders placed after this will be dispatched the following weekday. We ship internationally, and shipping is free.

Orders are delivered to the address specified at checkout and shipped with DHL. If there is no room at the selected pick-up point, the package may be redirected to the nearest available location, and you will be notified. If any issues arise, please contact customer service.

Deliveries within the U.S. typically arrive within 5 business days, while international orders may take up to 10 business days. Special delivery conditions may apply to certain items, which will be stated before purchase.

U.S. tax is included in the price. If you are ordering from outside the U.S., please check your country's import duties and VAT regulations, as additional charges may apply.

 

Complaints 

We offer a 6-month warranty in accordance with the Purchase Act. This warranty covers defects in materials and workmanship. Depending on the situation, you may be eligible for a repair, replacement, refund, or price reduction.

The warranty does not cover damage caused by improper handling, misuse, or general wear and tear. If you discover a defect, you must notify us within a reasonable timeframe after noticing the issue.

Dojo Dolls will cover return costs to a reasonable extent for valid warranty claims.

 

Right of cancellation 

A 30-day return policy applies to items purchased in our webshop. The return period starts from the day:

• You receive the order. 
• You receive the last item in your physical possession when multiple items in an order are delivered separately or in multiple shipments.
• You receive the last batch or part when an order consists of several batches or parts.
• You receive the first item in cases of regular delivery of goods over a set period.
• Refusing to accept the package does not qualify for a refund. Customers must receive the package and return it using a provided return label to be eligible for a refund.

The cancellation must be notified to us no later than 30 days after receiving your order, and you must return the item within 30 days from the cancellation notice. Notice must be given by email to info@dojodolls.com, clearly stating that you wish to exercise your right of cancellation. We'll give a full refund minus the shipping cost. Please note, this guarantee is effective for 30 days after receipt.

You cannot cancel by simply refusing to receive the item without providing clear notice.

Items Exempt from the Right of Cancellation

The following types of goods are not eligible for return:

• Goods made to the consumer's specifications or customized with a personal touch.
• Goods where the seal has been broken.
• Services that have already been performed with the consumer’s prior explicit consent, acknowledging that the right of withdrawal is lost once the service is fully delivered.
• Agreements entered into at a public auction.

Return Process

We cover the return shipping costs for valid returns. Once your return request is approved, you will receive a return label to drop off the package at a designated shipping location.

 

Condition of the Product When Returned 

You are only liable for any potential decrease in the value of the product due to handling other than what is necessary to establish the nature, properties, and function of the product. In other words, you may test the item as if you tested it in a physical store.

If the item has been tested beyond the above description, it is considered used. Which means that if you regret the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. To receive the full purchase amount back, you must therefore test the item without actually using it.

 

Refund 

If you regret your purchase, you will receive a refund for the amount you paid. If the item has decreased in value due to handling beyond what is necessary to determine its nature, characteristics, or function, the corresponding amount will be deducted from the refund.

When using the right of withdrawal, all payments received from you, including delivery costs (except for any additional costs incurred by selecting a more expensive delivery option than our standard method), will be refunded without unnecessary delay and no later than 14 days after the item has been registered at our shipping center.

Refunds will be made using the same payment method as the original transaction unless another method has been expressly agreed upon.

 

Personal Data Policy 

In order for you to enter into an agreement with us and trade on our website, we need the following information about you:

Name 

Address 

Phone number 

Email address 

Information about what you have purchased

 

We process your personal information for the purpose of being able to deliver the item to you, and to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for Dojo Dolls. Here you can read more about how your information is processed, when they are deleted, and what rights you have as registered.

 

Complaint Options - Overview and Links

If you have a complaint about a product purchased in our Webshop, a complaint can be sent to: Competition and Consumer Agency's Center for Complaint Resolution Carl Jacobsens Vej 35 2500 Valby Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can state your complaint in the EU Commission's online complaint platform. The platform can be found here: http://ec.europa.eu/consumers/odr/ If you file a complaint here, you must provide our Email address: info@dojodolls.com