Terms of trade

Terms and Conditions at Dojo Dolls

General Information 

Dojo Dolls, Bogtrykkervej 29, 2400 Copenhagen, Denmark 

Phone: +45 4128 4819 

Email: Info@dojodolls.com

Prices At Dojo Dolls, all prices are in euro and are stated inclusive of VAT and taxes. We reserve the right to change the prices day-to-day without prior consent. Sold-out items are subject to reservation.

Payment 

Dojo Dolls accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, and bank transfer. The payment will not be deducted from your account until the item is dispatched. All amounts are in EURO, and incl. VAT. 

Price errors and sold out/discontinued items are subject to reservation.

Delivery 

Dojo Dolls strives to dispatch orders made before 5 pm the same day; orders placed after this will be dispatched the following weekday. We ship internationally. Shipping costs start from 5 euro. Items will be delivered to the delivery address specified at the time of ordering. Your items are sent with DHL. NOTE: If there is no room at the pick-up point, the package will be moved to the nearest pick-up point, about which you will be notified. If problems arise, please contact customer service. Items are delivered all weekdays. Your item will be delivered 5-10 business days after the order. Special delivery conditions apply to certain items. These conditions will be stated specifically before the purchase of these items.

Complaints 

A 2-year complaint period is granted in accordance with the Purchase Act. Our complaint rights apply to defects in material and/or fabrication. You can have the item repaired, replaced, get a refund or a reduction in price, depending on the specific situation. The complaint does not apply to errors or damage committed by improper handling of the product/service. You must complain in "reasonable time" after you have discovered the defect/error. Dojo Dolls will cover the return costs to a reasonable extent.

In case of returning, complaints, and use of the right of withdrawal, send to: Dojo Dolls Bogtrykkervej 29 2400 Copenhagen. Parcels sent on COD are not accepted.

Refund 

If a refund is agreed upon, please provide your bank details in the form of account number. and sort code, so the agreed amount can be transferred. These details can be safely given via email or other electronic means, as they are not sensitive information and will only be used for the refund.

Right of cancellation 

A full 30-day return policy is granted on items purchased in our webshop. The period is counted from the day;

• Where you receive the order.
• When you receive the last item in physical possession when it comes to an agreement of several different items, ordered in one order but delivered individually or in several rounds.
• When you receive the last batch or last part in physical possession when it comes to an agreement of the delivery of goods consisting of several batches/parts.
• The first good in physical possession when it comes to the regular delivery of goods over a certain period. You will have to cover the return costs yourself. The cancellation must be notified to us no later than 30 days after the purchase, and from the cancellation, you must return the shipment within 30 days. The notice must be given by email at holmdamgaard123@gmail.com. In the notification, you must make it clear that you wish to exercise your right of cancellation. If you wish to return the item to us, please fill in the enclosed Returns Form and send the item to: Dojo Dolls, Bogtrykkervej 29, 2400 Copenhagen.

You cannot cancel by simply refusing to receive the item without giving clear notice at the same time. Goods exempt from the right of cancellation 

The following types of goods are not included in the right of cancellation:

• Goods manufactured to the consumer's specifications or have a clear personal touch.
• Goods where the seal has been broken.
• Performed non-financial services if the delivery of the service has begun with the consumer's prior explicit consent and acknowledgment that he will lose his right of withdrawal once the service has been fully performed.
• Agreements entered into at a public auction.
• You must bear the direct costs in connection with the return. When returning, you are responsible for the item being packed properly. You must attach a copy of the order confirmation. The procedure will be quicker if you also fill in and attach our Withdrawal Form. You bear the risk of the item from the time of the item's delivery until we have received it back.

We do not accept packages sent on COD.

Condition of the Product When Returned 

You are only liable for any potential decrease in the value of the product due to handling other than what is necessary to establish the nature, properties, and function of the product. In other words, you may test the item as if you tested it in a physical store.

If the item has been tested beyond the above description, it is considered used. Which means that if you regret the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. To receive the full purchase amount back, you must therefore test the item without actually using it.

Refund 

If you regret your purchase, you will, of course, receive the amount you have paid to us. In the event of a decrease in value, for which you are liable, this is deducted from the purchase amount. When using the right of withdrawal, all payments received from you, including delivery costs (except additional costs as a result of your choice of a different form of delivery than the cheapest standard delivery we offer), will be refunded without unnecessary delay and no later than 14 days from the date we have received notice of your decision to exercise the right of withdrawal. Refunds are made using the same payment method you used for the original transaction unless you have expressly agreed to something else. We can withhold the refund until we have received the item back, unless you have provided documentation to have returned it before that.

Personal Data Policy 

In order for you to enter into an agreement with us and trade on our website, we need the following information about you:

Name 

Address 

Phone number 

Email address 

Information about what you have purchased

We process your personal information for the purpose of being able to deliver the item to you, and to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for Dojo Dolls. Here you can read more about how your information is processed, when they are deleted, and what rights you have as registered.

Complaint Options - Overview and Links

If you have a complaint about a product purchased in our Webshop, a complaint can be sent to: Competition and Consumer Agency's Center for Complaint Resolution Carl Jacobsens Vej 35 2500 Valby Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can state your complaint in the EU Commission's online complaint platform. The platform can be found here: http://ec.europa.eu/consumers/odr/ If you file a complaint here, you must provide our Email address: holmdamgaard123@gmail.com